Last updated: September 23, 2026

Privacy Policy

1. If you're just browsing this website

We don't require an account to browse this site. The only way to reach us is the contact form below — if you email us, we keep that correspondence (your address and message) to respond and for our own records. Our hosting provider logs standard request data (IP address, browser type, pages requested) for security and reliability, the same as any website.

2. If you use the Teretana app (member, trainer, reception, or admin)

If your gym uses Teretana to manage its members, we process the data your gym enters or that you provide when you sign up, including:

• Contact details — name, email, phone number, and an emergency contact
• Membership and billing history — packages purchased, payments, and outstanding balances
• Attendance — check-in and check-out times recorded via the branch QR code
• Bookings — the sessions you reserve, are invited to, or cancel
• For trainers — commission rates and payout history
• Account security data — password (hashed, never stored in plain text), and, if your gym has two-factor authentication enabled, a temporary code sent to your email at login

3. Who else sees this data

We share the minimum necessary with a small number of processors to run the service:

• PayPal — if your gym has online payments enabled, PayPal processes the transaction directly; we never see or store your card details
• Resend — delivers transactional email (receipts, membership reminders, two-factor codes)
• Apple (APNs) and Google (FCM) — deliver push notifications to the app
• Backblaze B2 — stores encrypted, off-host backups of the database, taken daily, so a server failure doesn't mean losing your gym's records

We do not sell personal data, and we do not use it for advertising.

4. How long we keep it

We keep account data for as long as your account is active. A staff-created account that is never signed into is automatically deleted after a short claim window. Backups are retained separately from the live database under our backup provider's own retention settings.

5. Your rights

You can request a copy of your data, ask us to correct it, or ask for it to be deleted, at any time — through your gym's reception, or by contacting us directly (below). Deleting an account does not retroactively remove records your gym is required to keep for accounting purposes (e.g. completed payments).

6. Changes to this policy

If we make a material change to how we handle personal data, we'll update the date at the top of this page.

7. Contact us

Questions about this policy or your data? Use the contact form on our homepage.